“Promises and trust in human–robot interaction”
Lorenzo Cominelli, Francesco Feri, Roberto Garofalo, Caterina Giannetti, Miguel A. Meléndez‑Jiménez, Alberto Greco, Mimma Nardelli, Enzo Pasquale Scilingo and Oliver Kirchkamp
Understanding human trust in machine partners has become imperative due to the widespread use of
intelligent machines in a variety of applications and contexts. The aim of this paper is to investigate
whether human-beings trust a social robot—i.e. a human-like robot that embodies emotional states,
empathy, and non-verbal communication—differently than other types of agents. To do so, we adapt
the well-known economic trust-game proposed by Charness and Dufwenberg (2006) to assess whether
receiving a promise from a robot increases human-trust in it. We find that receiving a promise from
the robot increases the trust of the human in it, but only for individuals who perceive the robot very
similar to a human-being. Importantly, we observe a similar pattern in choices when we replace the
humanoid counterpart with a real human but not when it is replaced by a computer-box. Additionally,
we investigate participants’ psychophysiological reaction in terms of cardiovascular and electrodermal
activity. Our results highlight an increased psychophysiological arousal when the game is played with
the social robot compared to the computer-box. Taken all together, these results strongly support the
development of technologies enhancing the humanity of robots.
- On 14 April 2021 the paper has been accepted for publication in
Scientific Reports 11, 9687.